Consider a customer sending money from London to Lagos. The transfer is accepted, but the beneficiary has not received it when promised. The sender contacts support. Operations asks the payout partner for an update. Finance checks whether the money should be returned. One payment has created work across several teams.
Consider a customer sending money from London to Lagos. The transfer is accepted, but the beneficiary has not received it when promised. The sender contacts support. Operations asks the payout partner for an update. Finance checks whether the money should be returned. One payment has created work across several teams.
A payment marked “completed” does not always mean the beneficiary can access the funds. Discover why we started AMI Payments to make cross-border payment performance across Africa more visible, helping providers identify problems, improve reliability and deliver a better customer experience.